What Clients Say

"Your course filled my team’s training needs very well. It was like a magic pill that addressed a lot of training needs with one broad brushstroke.

“Still, I had not intended to attend your sessions. When I came to the first session, I was very skeptical. But I was captured in the first hour. The course was gushing with new ideas. You have a lot of content in each session. Your work is rich in ideas and your thoughts are full of new approaches that have a lot of substance behind them. Everything interrelates. I never expected I would get this much from a seminar. It's a whole new territory, including questioning strategy. When I read your material on doing business with Asians, I wished that I had known this information sooner. I could have avoided some mistakes and saved time getting the initial contract in Korea. And the section on Interpersonal Styles was captivating. Now I use it all the time.

“Yours is the best written course material I've seen. It's very fascinating, and it has to get out. Every time I read your notes, I think, this should be a book. It's too good to just be a training manual."

Joseph Varghese, P.Eng.
Customer Projects Manager
Siemens VDO Automotive Inc.

“The investment has more than paid for itself in the past year, because now we have many people who bring in new business, and not just myself. The real value of the training was taking my engineers from their own educated silos as technical experts to a place where they are overall business people. Their natural environment has expanded and they can move seamlessly from engineering to sales and marketing to negotiation. They now have a common strategy that allows them to anticipate situations and be prepared. That is their key to success.

“Since the training, my role is less of a manager and more of a mentor. I now have total confidence in my team. When you have people who can manage their work, you have an almost seamless environment. Things run so smoothly, you almost think nobody’s working. I only have to deal with exceptions.”

Jon Aristone, C.E.T
Manager Sales & Marketing
Siemens VDO Automotive Inc.

“You took diamonds in the rough and gave us polish.”
Brad Bartlett, P. Eng.
Program Manager
Siemens VDO Automotive Inc.

“You have the entire package: yourself, your materials, and the way you present your ideas. Your core value is how to establish the relationship, respect and communication with the customer — whether Asian or North American. You helped us understand the differences in culture and personality. The sessions on how to prepare and ask engaging questions were also powerful.”

Yu-Hong Zhou, P. Eng.
Applications Engineering
Motor Division
Siemens VDO Automotive Inc.

“I enjoyed the course greatly and I found it most informative and definitely learned some new skills that I can apply in my everyday work activities and interfaces with our customers. I will pass on my thoughts and assessments to [Human Resources] in due course. Thank you again.”

Steve Bloomer, P. Eng.
Applications Engineering HVAC
Siemens VDO Automotive Inc.

"I just wanted to tell you I thoroughly enjoyed your course on Managing Customer Relations. I thought I was pretty good with customers when I started, and took the course as a "polisher." One of the things I learned was how much there still was to learn.

"As you said, applying the questioning strategy does take some getting used to, but I'm sure with practice it will get easier. My favorite parts of the course were the section on negotiations, and that on presentations; both will be valuable to me. Thank you for an excellent learning opportunity."

Rob Barghout
Customer Quality Liaison
SIEMENS VDO Automotive Inc.